Refund & Cancellation Policy

Orra is free for job seekers, always. We never ask a candidate for money, so there is nothing to refund. If anyone claiming to be Orra asks you to pay, do not, and tell us at hey@heyorra.com.

The Free plan costs nothing. Basic (PKR 5,000 / month) and Pro (PKR 15,000 / month) are paid in Pakistani rupees, one month at a time. The plan you pay for starts when your payment is confirmed.

Payment is currently made by bank transfer or mobile wallet and confirmed by our team. Card payments are coming, and this policy will apply to them too.

You can cancel at any time from Settings, then Plan & billing. Your plan stays active until the end of the month you already paid for, then your account moves to Free. You will not be charged again after that.

We refund in full if:

• you were charged by mistake, or charged twice for the same month;
• you paid for a plan and it was not switched on, and we could not fix it within a few working days of you telling us.

Otherwise a payment for a month that has already started is not refundable, because the plan is available to you for that whole period. If something we did stopped you from using your plan properly, tell us and we will look at it fairly, which may mean a refund or an extra month.

Email hey@heyorra.com from your account email with your company name, the date and amount you paid, and your payment reference. We will reply with our decision. Approved refunds go back to the account or wallet the payment came from.

If we change this policy the date above changes. Changes never apply to a month you have already paid for.